If your card goes missing, you can report it lost or stolen online from the Card tab of your ABLE account. You’ll receive a new card in the mail within 7–10 business days and a $10 fee will be applied to your card account to cover the costs of the new card. Make sure you review the card activity to confirm there’s nothing out of the ordinary and if you find an unrecognized purchase – get in touch.
You can freeze and/or unfreeze your card at any time online from the Card tab of your ABLE account. Any pending transactions will settle normally, but you won’t be able to make new purchases while your card is frozen. To freeze/unfreeze it, simply go online to the Card tab of your ABLE account and find “Manage card.”
If you need a new card, go online to the Card tab of your ABLE account and follow the steps to get a new card once you’ve clicked on Manage Card. You should receive a new card in the mail within 7–10 business days and a $10 fee will be applied to your card account. When you receive your new card, make sure you activate it and cut up the old one. Your card must be activated within 30 days of registering for a Card Account or your Card Account will be closed.
You may be responsible for unauthorized transactions from use of your card. See the Cardholder Agreement to understand your liability for unauthorized transactions. To minimize your responsibility, report your card as missing immediately if you notice it was lost, stolen or if you notice some unrecognized charged on your card. If you need more help, get in touch.