A quick update

As a courtesy to all our prepaid card users, we’re giving you an extra week to use your card for all your eligible purchases. The last day to spend the remaining balance on your card is now July 7th, instead of June 30th. All prepaid card accounts will be closed on July 8th and if you have a remaining balance, it will be sent to you by check the week of July 22.

What’s happening

To help you make the most of your ABLE account, we’re exploring a newer and more exciting prepaid card option for our customers. While we explore these options, we will begin phasing out the current prepaid card program. As of April 1st, no new customers may apply for a prepaid card.

I have a prepaid card, now what?

Until June 1st, your prepaid card account will continue to function as usual. On June 1st, you will no longer be able to add money to the card or request a new card. You will have until the end of the day on July 7th to spend the balance of your prepaid card account.

What happens after July 7th?

On July 8th, your prepaid card account will be closed and any money remaining in your account will be mailed to you via check (free of charge) by July 22nd. If you’d like to request that your prepaid card account be closed sooner please contact customer service.

You will continue to have access to your card activity after July 7th.

Is there anything I need to do now?

  • Make sure the mailing address on your account is correct. This is where the check with any money remaining in your prepaid card account will be sent.

  • If you need a replacement card or you want to add money to your card account, make sure you request it before June 1st.

What about fees?

As a courtesy, the following fees will be waived from April 1st until the program closes on July 8th:

  • Monthly fee

  • Paper statement fee

  • Balance refund paper check fee

Stay tuned

We look forward to providing an even more exciting prepaid card option in the future. For now, you can keep using your account as usual and we’ll keep you posted about prepaid card news when we have an update.

Have more questions?

We’re here to help. Give us a call Monday–Friday at 1-844-600-2253 from 9am–5pm PT or at 1-844-888-2253 from 6am–5pm PT for TTY.