FAQs
Answers at your fingertips
You can scroll through the FAQs or click on a category below to scroll to that section of the page.
- Can employment earnings be deposited into my account through payroll direct deposit?
- Yes! Complete the setup process in three simple steps: Log in to your ABLE account and click on “Direct Deposit” on the Total Balance tile. Or, once logged in, go to “Transfers > Direct Deposit.” Enter your information and retrieve your unique direct deposit details, including your routing and... Read more
- What if I already receive direct deposit payments from the SSA in a different account?
-
To switch the account you receive your direct deposits in, you will need to update your settings with the SSA. You can update your deposit settings in your Social Security account here.
- How do I set up SSA direct deposits?
- Complete the setup process in three simple steps: Log in to your ABLE account and click on “Direct Deposit” on the Total Balance tile. Or, once logged in, go to “Transfers > Direct Deposit.” Enter your information and retrieve your direct deposit details that can be provided to the SSA —... Read more
- Can I make direct deposits into an ABLE account?
- Users can contribute to their accounts using fast, secure direct deposits from either the Social Security Administration or their paycheck. Complete the setup process in three simple steps: Log in to your ABLE account and click on “Direct Deposit” on the Total Balance tile. Or, once logged in, go... Read more
- Who do I contact for help with SSA direct deposits?
-
If you need help updating your ABLE account settings or finding your account number, contact us here.
For help updating your direct deposit information with the SSA, you can reach out to their team here.
- What is IRS Form 5498-QA?
- If you make a contribution to your account, you will receive IRS Form 5498-QA, which is a tax form that details all of the contributions you made throughout the tax year to your account. This form reports ABLE account contributions, rollovers and direct program-to-program transfers in the prior... Read more
- Does the card fee come out of the money on the card or from what’s in the ABLE account?
- Fees for your ABLE Visa® Prepaid Card are deducted from the card’s available balance and not your ABLE account. If the card balance is insufficient to cover the monthly fee, the True Link system will charge the fee at the regular time and True Link will recoup the fee when the next deposit is made... Read more