FAQs
Answers at your fingertips
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- Benefits
- Contributions
- Eligibility
- General
- Gifting
- How it Works
- Linking Bank Accounts
- Opening an Account
- Prepaid Card
- Qualified Expenses
- Successors and Estates
- Tax Benefits
- Where can I use the card?
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The ABLE Visa® Prepaid Card can be used everywhere Visa debit cards are accepted, both online and in-store.
- Does the card have any fraud protection or security features?
- Yes. Once you receive your ABLE Visa® Prepaid Card, you can log in and set up customized restrictions on certain spending categories. You can also turn on text message alerts to notify you of a range of activity on your ABLE Visa Prepaid Card.* *Standard text message rates, fees, and charges may... Read more
- Help. My card was stolen. How do I cancel my card?
- If your card is lost or stolen, please deactivate the card immediately to protect against fraud and prevent additional transactions. You can deactivate the card online, through the 24/7 automated phone system (1-888-219-9054), or by speaking with their Customer Support team at (1-844-276-4547)... Read more
- I don’t want a card anymore. How can I cancel it?
- If you would like to cancel your card, simply log in to your card administrator dashboard and click the “Account” tab. Then select the green “Permanently close card” button. Alternatively, you can contact ABLE Visa® Prepaid Card support washington-able.truelinkfinancial.com/contact. Please do not... Read more
- How do I set limits on my card?
- The card administrator can customize where the card can and can’t be used to make purchases, and settings can be adjusted to allow or block categories of spending and even block specific vendors. You can update the settings at any time by logging in to your ABLE Card administrator dashboard at... Read more
- How can I use the card to track expenses?
- You may obtain your balance information, along with a 60-day history of your account transactions, at no charge, by visiting washington-able.truelinkfinancial.com or by calling 1-888-219-9054. You also have the right to obtain a 60-day written history of account transactions by calling... Read more
- How can I challenge a transaction on my card?
- In case of errors or questions about your card account, please contact True Link as soon as possible at 1-888-219-9054. Alternatively, you can write True Link Financial, Inc., at PO Box 581, San Francisco, CA 94104. True Link must allow you to report the potential error for up to 120 days after... Read more
- How long does it take to put money on the card?
- For existing customers, transfers scheduled before 4pm ET/1pm PT on a business day are available the next business day. For new customers, it can take 2-7 business days for the full amount of requested funds to be available. Once an account has been established for 21 days, transfers will be... Read more
- Are there any fees associated with the card?
- There are no transaction fees with the ABLE Visa® Prepaid Card. You’re only charged a $1.25 monthly fee once you’ve activated your card.* Please note that the monthly fee is charged every month, regardless of how often you use — or don’t use — the card. *Other fees, terms, and conditions apply.... Read more
- Will a credit check be performed when I apply for the card?
- No, a credit check is not required to open an ABLE Visa® Prepaid Card. However, the federal government does require True Link to verify the identity of each cardholder who opens a Card account. When a Card account is opened, True Link will ask for the following information to attempt to verify the... Read more